A 99.9% Server Uptime
The main advantage of creating your very own shared hosting system is that you do not have to worry about compatibility – you configure a given set of software applications in such a manner so as to be compatible with a specific set of hardware parts. The final outcome is something significantly more stable and dependable, as there are fewer possible risks of failure. We have built our cloud hosting platform using time–proven hardware parts and a strongly customized version of Security–Enhanced Linux so as to set up an absolutely risk–free home for your own web sites.
This is why, with all our shared hosting plans plans we give you a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on premium–quality hardware components manufactured by Juniper. Furthermore, on each router, we have placed a firewall with an advanced set of rules that will filter out all fishy requests.
Because of this, in all our datacenter facilities – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to lessen all potential risks with our cloud hosting packages and irrespective of the fact that our company offers topflight tech support, there are occasions when the customer simply isn’t pleased with what we are offering. Or he wants to upgrade to a more robust web hosting service, such as a VPS server or a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully satisfied, you will receive a reimbursement.
24/7 Technical Support
When you manage a web hosting company, your customer service technicians are of supreme importance. That’s the reason why we have conscientiously hand–picked a very knowledgeable team of support engineers, each with lots of years of practice behind his back. Thanks to them, our company offers 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All helpdesk tickets are replied to in less than one hour and our average response time is under 20 minutes!