Technical Support Channels
A One–Hour Ticket Response Time Guarantee
Each support request you submit to us will be replied to within maximum 60 minutes. If for any reason whatsoever your support ticket or email calls for further assistance from a system administrator, we’ll forward it and leave a note to inform you that your matter is being worked on. If you make use of our Managed Services package, all of the server administration tasks included there will be performed at a time that suits you.
An Exceptional Help Desk Support Service
Our help desk support team will be online for you 24–7–365 if you need help with the Website Control Panel or with any of the applications that we preinstall on your behalf on the dedicated hosting server. Furthermore if you need assistance handling the daily admin tasks on your server, you can examine the Managed Services package, which includes backup hard disk drive space, weekly OS updates, software installation and troubleshooting procedures, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
Our Website Control Panel is preinstalled for each dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most educational articles in addition video versions which show all the actions that you can perform in a very illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each Website Control Panel section.