You'll find a lot of shared hosting suppliers available, still most of them are resellers who have restricted resources, particularly in terms of support. A way to distinguish them is the option to contact the company over the phone. The level of support that you'll have via this particular method of communication will vary based on the service provider - some provide you with dedicated telephone support, many others offer basic and customer support only since some matters are more time-consuming and it would be quicker to be resolved through a trouble ticket, especially when the issue needs to be escalated. However, it's good to know that you could always reach your website hosting provider because there're plenty of small-scale issues that can be taken care of effectively and in a timely manner with a telephone call, not mentioning that you will be able to get more info regarding the services even before you become a customer.

Phone Support in Shared Hosting

In case you choose to take advantage of one of our shared hosting plans, you'll be able to connect with our support crew over the telephone for 14 hours every day. We can help you choose the best plan for your sites because we are aware that it is better to discuss this kind of issues with a live person. In case you already own an account, we can help you with your sales/billing questions and general matters, even with some technical matters that do not need too much time or escalation to an administrator since it'll be better to open a ticket for time-consuming matters so as to have all the correspondence in one place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs a day as a part of the support services for every single semi-dedicated server package that we offer. Due to the fact that some issues are more complex and time-consuming, you may have to open a ticket if you experience such a problem, but for all the billing, general or small-scale tech issues you can always phone us and we'll help you in a timely manner so as to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your internet sites on our innovative cloud platform or you can receive any other general info about our semi-dedicated solutions. We have local phone numbers in the USA, the United Kingdom and Australia as well as a global number, so you can call the one that is closer to your location.