If you’ve ever got any enquiries connected with your web hosting account or if you face a problem with your sites, you’ll have to get in touch with the hosting company’s technical support team. It may not make any difference how swiftly they’ll respond when you have a generic query, but a problem like a mishandled software application update, for example, may lead to your site becoming broken or unreachable online. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be offline. If you offer goods or services online, any downtime will negatively influence your website and you can lose existing or prospective visitors. Many hosting providers, particularly resellers, answer trouble tickets and emails within 24 hours, but in the digital era that is far too long, since visitors will rarely return to a website that’s not working properly over an extended stretch of time.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to obtain a reply to an email or a ticket. Regardless of when you contact us, we will respond to you within less than one hour with any technical and pre-sales enquiries that you may have. In reality, our actual reply time almost never surpasses twenty to thirty minutes. As we are at your disposal 24x7, you will always get support in a well-timed fashion and we realize precisely how important that is in the electronic age. Shortly after you contact us, we’ll reply to your questions. In case you bump into any technical complication, we will tackle it on your behalf, or we’ll supply you with all the needed information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a ticket through your web hosting Control Panel or write an email connected to your semi-dedicated server, you will have a response within no more than sixty minutes. You can get in touch with us at any time with regard to billing, general or technical issues and since we’re working around the clock, you will always get support right on time. Depending on the specific question or issue, we will provide you with more information, fix the obstacle if it’s been caused by something that is within our reach or inform you what actions to take if you have to configure a particular setting for a web app that we cannot access. You can just forget about waiting around for an entire day for every single response. Actually, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.