If you’ve bought a hosting package and you have certain inquiries with regards to a specific function/feature, or in case you have encountered a certain obstacle and you need assistance, you should be able to get in touch with the respective customer service staff. All web hosting providers deploy a ticketing system irrespective of whether they offer other means of contacting them along with it or not, since the fastest way to deal with an issue most often is to use a ticket. This model of communication makes the replies sent by both parties easy to follow and enables the customer service staff representatives to escalate the situation in case, for instance, a server admin has to intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you need to use no less than 2 different accounts to touch base with the customer support team and to actually administer the hosting space. Non-stop switching between different accounts can sometimes be a drag, not to mention the fact that it requires quite a bit of time for most hosting providers to respond to ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while browsing through your files or fine-tuning different account settings. The ticketing system is being closely monitored 24-7-365 by our customer service staff members and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to obtain assistance. In stark contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request information in regards to any billing or technical issue. You can also read a variety of articles, which will help you deal with the most commonly met problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more convenient to manage everything from a single location, which is why we’ve integrated a ticketing system into the custom Hepsia Control Panel, which is offered with every semi-dedicated server package. This will permit you to handle the communication with our help desk support staff together with your disk space, so you will not have to memorize an additional logon name for another system. You’ll be able to post a new ticket or to track down the status of an old one with no more than a few mouse clicks whilst you are browsing the files within your account. On top of that, you can search through older tickets using a clever search functionality or take a look at relevant knowledgebase articles, which contain solutions to commonly experienced obstacles. The integrated trouble ticket system is closely monitored 24-7-365 with the maximum response time being just sixty minutes, so there will always be somebody to help you.