Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while browsing through your files or fine-tuning different account settings. The ticketing system is being closely monitored 24-7-365 by our customer service staff members and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to obtain assistance. In stark contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request information in regards to any billing or technical issue. You can also read a variety of articles, which will help you deal with the most commonly met problems on your own.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything from a single location, which is why we’ve integrated a ticketing system into the custom Hepsia Control Panel, which is offered with every semi-dedicated server package. This will permit you to handle the communication with our help desk support staff together with your disk space, so you will not have to memorize an additional logon name for another system. You’ll be able to post a new ticket or to track down the status of an old one with no more than a few mouse clicks whilst you are browsing the files within your account. On top of that, you can search through older tickets using a clever search functionality or take a look at relevant knowledgebase articles, which contain solutions to commonly experienced obstacles. The integrated trouble ticket system is closely monitored 24-7-365 with the maximum response time being just sixty minutes, so there will always be somebody to help you.