The customer support that you will get from your shared hosting supplier is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical problem with an active account. Prompt and clear information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from a real website hosting provider not from a reseller. When you purchase a hosting account from a company that does not own its servers and it cannot access them right away, it is very likely that you will wait for a few days in order to have a reply to your question, thus your sites may stay offline for quite some time. Alternatively, a provider which offers numerous ways of communication and has a tech support crew that is available at any time will assist you to right away and help you decrease or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance promptly, that's why our shared hosting services feature 24/7 tech support as well as various ways of contact. If you don't have an account yet, you can call us or use our live chat and talk to a live representative, so as to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up purchasing a service that you can't use. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more analysis. In contrast to the vast majority of suppliers out there today, we reply to all tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you can reap the benefits of our 24/7 technical support services even on official holidays. Your websites will be available at all times and so will we. With many different connection options, you're able to pick the most convenient way to get in touch with us and inquire about our solutions if you don't have an account yet, or ask for support in case you are already one of our customers. You are able to call us, start a chat with a live agent, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have a one-hour response time guarantee, though it hardly ever takes over 20 mins to receive assistance whatever the complexity of the problem. Using our customer and technical support services, we will be there for you every time you need us, not a few days after that.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive timely support in general, let alone when you operate a whole server, that's why every single dedicated server that we offer includes 24/7 support with one-hour reply time warranty whatever the problem. The service is absolutely free for any kind of problems with your server or the software that was installed from our administrators through the setup, so you can contact us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing area or you could send an e-mail, and the actual answer time for both rarely surpasses 30 minutes because we have admins available twenty-four hours a day. In case you require general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers that we have on as many as 3 different continents or you could use our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you can include to your server plan through your billing Control Panel.