If you've ever had a cloud hosting account in the past or you've dealt with any other kind of online service, you are probably aware from your personal experience that for some things it is better to consult with a live person on the telephone instead of exchange support tickets or e-mail messages. In order to learn more about a specific service before you decide to buy it or in case something small has to be done, for instance, it is really easier and faster to get it done live. When you are able to get in touch with representatives over the phone, it is also very likely that you are dealing with a real hosting provider, not just a reseller. The level of support that you can get over the telephone may differ between different suppliers - from very general matters to experienced tech support. Generally most providers will offer you pre-sales assistance and 1st level telephone support, while more complex technical matters are managed through email and / or tickets.

Phone Support in Cloud Hosting

Our cloud hosting plans feature telephone support 14 hours a day even on public holidays, which means that if you don't have an account yet, you can call us and find out more about our services or whether we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you're able to contact the telephone number which is closer to you. If you are a current customer, we can assist you promptly with all of the general and billing matters as well as with multiple technical issues to save you time and efforts - we are aware of the fact that in some cases it's much easier consult with a live person and get things done right away. Certainly, some issues simply cannot be taken care of over the phone, so in such a case you have the option to use our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you need to learn more about the packages, you have some billing issue or some general issue, you can call us. Although some more complex problems may require a ticket so as to give some time to our tech support team to investigate, we are able to assist you with lots of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we also have an international number where you are able to contact us.