Despite the fact that the hosting service provided by the different companies appears the same, every provider has got their own platform with its own modifications and ways to carry out specific tasks. In such a situation, an in-depth knowledge base will be exceptionally useful both for people with zero previous experience and for technically proficient individuals who will sooner or later find out how particular operations are accomplished, but will lose some time meanwhile. The objective of such a knowledge base is to make the service fast and simple to use, sparing users loads of time and efforts. The result is happier clients, since they can swiftly find the info they’re searching for, and a lot less work for the tech support team, because typically most of the queries and problems that customers have got are already listed in the knowledge base. Provided that the articles are well-written and cover more topics, you’ll be able to discover more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you have bought your very first cloud hosting account from our company or have migrated your site over to us, you’ll grow familiar with our platform and our custom-created Hepsia hosting Control Panel before you know it thanks to the fact that we have prepared an in-depth knowledge base where you can find all the info that you will ever need – both general info about the hosting service as a whole and more concrete info about the different features that you can make use of and the issues that you might run into. The articles themselves are available in two locations. The entire article list can be accessed through the Help section of the Control Panel. You can access relevant articles about the different functions in each and every section of the Control Panel too. You can discover how to do virtually everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles include step-by-step guides, so you’ll never get disorientated because of an unclear text. Naturally, in case you confront a more specific obstacle and you can’t find anything about it in our knowledge base, you can contact our client care staff representatives 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated packages, will allow you to access the detailed online support documentation that we have prepared for you. The articles themselves feature generic info about our web hosting services, how-to manuals about the different features that you can make use of, plus troubleshooting instructions that can help you solve common issues that you might come across. The topics that we’ve covered encompass practically everything, from easy things such as how to host a new domain name in the account, to more complex ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a certain section of the Control Panel will always be available on the right side of the page that you are on, whereas the full article collection is accessible through the all-encompassing Help section.